Terms and Conditions

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• 1. Definitions

In these Terms & Conditions:

• “We,” “us,” “our” means Current Electrical North East Limited.
• “You,” “your,” “customer” means the person, company, or organisation booking services from us.
• “Works” means the electrical services we have agreed to carry out.
• “Quote” means the written quotation we provide for the Works.
• “Deposit” means the 20% payment required to secure a booking.
• “Completion” means the point at which the agreed Works have been carried out and made safe for use.
• “Contract” means the agreement between you and us, made up of the Quote and these Terms & Conditions.

These Terms apply to all domestic and commercial customers unless we agree otherwise in writing.

2. About Us

We are Current Electrical North East Limited, a professional electrical contractor providing domestic and commercial electrical services.

We are registered in England and Wales under company number 16579891 and are a NAPIT-registered contractor [82780], meaning our work is independently assessed and must meet recognised industry standards.

All work is carried out by qualified electricians in line with:

• BS 7671 (IET Wiring Regulations)
• Electricity at Work Regulations
• Building Regulations Part P
• Relevant NAPIT requirements

3. Our Commitment

We are committed to delivering electrical work that is safe, compliant, and carried out with care.

That means:

• Turning up when we say we will.
• Communicating clearly and honestly
• Treating your home or workplace with respect
• Doing the job properly, without cutting corners

We aim to provide a straightforward, professional service and to deal with any questions or concerns fairly and reasonably.

4. What We Ask of You

To help everything run smoothly and safely, we ask that you:

• Provide safe, clear access at the agreed time.
• Tell us about any known hazards (for example asbestos, restricted access, or previous electrical issues)
• Ensure the working area is reasonably clear and accessible.
• Make sure someone responsible is available if decisions or access are needed.

If we attend site and cannot safely carry out the work, this may be treated as a late cancellation under Section 6.

5. Our Work & Standards

We will carry out the Works agreed with you, using reasonable care and skill.

If we identify additional issues, unsafe wiring, or work required for compliance, we will explain this and agree next steps before continuing - unless immediate action is required for safety.

Unless specifically agreed otherwise in writing, our inspection, testing and certification relates only to the works undertaken by us. We do not accept responsibility for defects, faults or non-compliances within existing installations that were not installed or altered by us.

6. Booking, Deposits & Cancellations

(Applies to all domestic and commercial customers)

Deposits & Booking Confirmation

• All jobs require a 20% deposit to secure the booking to be paid directly into our bank account – details are provided on the quotation.
• No work is confirmed until the deposit has been received.
• Deposits are non-refundable if you cancel your services with us.

Cancellations

• We reserve the right to charge for reasonable costs incurred, up to the full value of the quotation where materials, labour and engineer time have already been committed.
• This reflects time, preparation, materials, and engineer availability already committed.

Rescheduling

• One free reschedule is allowed if more than 48 hours’ notice is given.
• Any further reschedule requests will be considered reasonably and fairly on a case-by-case basis. Please note that we reserve the right to not reschedule if we do not deem your explanation to be reasonable.

7. What Happens Next (Our Customer Journey)

Once your Quote has been sent:

1. You review the Quote. 
2. You accept and sign. 
3. You pay the 20% deposit. 
4. Your job is confirmed. 

You will then receive:

• A confirmation text message
• A reminder text at least 24 hours before your appointment
• A text on the day confirming the engineer is on their way, with an estimated arrival time.

8. Quotes & Pricing

• Quotations are based on information provided by the customer. We cannot accept liability where a charger subsequently proves incompatible with a vehicle, software platform, energy tariff or third-party service.
• Quotes are valid for 7 days unless stated otherwise.
• Prices may change if hidden defects, unsafe installations, or regulatory issues are identified. Whilst reasonable care will be taken, we cannot be held responsible for unavoidable cosmetic damage required to gain access to wiring, cables or electrical equipment unless otherwise agreed in writing.
• Any changes will always be discussed before proceeding and a new quotation will be provided to be accepted and signed before going ahead.

9. Payment Terms

• The remaining 80% balance is payable on Completion of the Works, unless agreed otherwise in writing.
• Payment is due immediately on Completion.
• An electronic receipt will be issued once payment is received.

Late payment may result in statutory interest and recovery costs in line with applicable legislation.

10. Materials & Ownership

Any materials we supply remain our property until paid for in full.

Once installed, risk passes to you, but ownership only transfers once payment has cleared.

11. Emergency & Safety-Critical Work

If we reasonably believe something is unsafe or could cause harm to people or property, we may need to act immediately to make it safe - even if we cannot contact you first.

Any emergency or safety-critical work will be charged at our normal rates, and we will explain what has been done and why.

12. Certification & Compliance

Where applicable, we will issue:

• Electrical Installation Certificates
  Minor Electrical Installation Works Certificates
• Building Control notifications via NAPIT
• This list is non-exhaustive.

Certificates will be released once payment is received in full.

13. Our Guarantee

• Our workmanship is guaranteed for 12 months from Completion.
• This does not cover misuse, damage, third-party work, or existing wiring we did not install or alter.
• Manufacturer warranties apply to supplied products and equipment. Any warranty claim relating to charger hardware, software, firmware or associated applications must be pursued through the manufacturer or their authorised support provider.

13A. Electrical Vehicle (EV) Charging Equipment

We are responsible for the safe installation, testing, commissioning and certification of EV charging equipment in accordance with applicable regulations and manufacturers instructions.

Whilst we use all reasonable skill and care when installing EV charging equipment, we do not guarantee:

• Compatibility between any EV charger and vehicle.
• Compatibility with energy tariffs, smart charging services or electricity suppliers.
• The operation of manufacturer software, mobile applications, firmware updates or third-party platforms.
• Future compatibility following software or firmware updates by vehicle manufacturers, charger manufacturers or energy providers.
• The availability or performance of internet, Wi-Fi, mobile data or cloud-based services required for smart charging functionality.

The customer is responsible for ensuring that their chosen charger is suitable for their vehicle and intended method of charging.

The customer is responsible for providing and maintaining a suitable internet connection where required for smart charging functionality.

Any faults relating to vehicle software, vehicle charging systems, mobile applications, firmware, connectivity, smart tariff integration or third-party services are outside of our control and responsibility.

Where requested, we may provide basic guidance or troubleshooting assistance; however, Current Electrical North East does not provide ongoing technical support for chargers, vehicles, energy tariffs or software platforms.

If an issue is reported and our testing confirms that the installation complies with applicable regulations and the charger is operating as designed, any further attendance, investigation or call-out visits may be chargeable at our prevailing rates.

All charger manufacturer warranties remain with the manufacturer and are subject to their terms and conditions. Any warranty claims must be made through the manufacturer, supplier or their authorised support channels.

Smart charging functionality is dependent upon successful communication between the vehicle, charger, software platform, internet connection and energy supplier systems. Current Electrical North East Ltd cannot guarantee uninterrupted operation of these services.

Upon completion, the customer will be given the opportunity to verify that the charger powers up, connects and operates as intended. Acceptance of the installation confirms the charger was operational at the point of handover.

We are not responsible for losses arising from delayed charging, failed charging sessions, inability to access smart tariff rates, vehicle range reduction, or any consequential costs resulting from charger, vehicle, software or connectivity issues outside our control.

14 Photographs and Video Content

We may take photographs of our work before, during and after installation for quality assurance, compliance, training and evidential purposes. No personal information or identifying features of the customer will be used without consent.

15. Force Majeure

We shall not be liable for delays or failure to perform our obligations due to events beyond our reasonable control including severe weather, power outages, supplier shortages, industrial action, illness, accidents or acts of God.

16. Complaints

If something isn’t right, we want to know about and to resolve it fairly.

Please contact us at:

info@currentelectricalnortheast.co.uk

We will acknowledge your complaint and ask for reasonable time to investigate and respond. If needed, and you have exhausted all of our internal complaint procedures this may be escalated to NAPIT and we are committed to comply with their internal complaint’s procedures.

17. Domestic & Business Customers

Domestic Customers

Your rights under the Consumer Rights Act 2015 are fully protected. Our total liability shall not exceed the value of the works undertaken except where prohibited by law.

Business Customers

For business customers:

• Our liability is limited to the value of the Works carried out, as permitted by law.
• We are not liable for indirect or consequential losses.

18. Data Protection

We process personal data securely and only for:

• Providing services
• Issuing certification
• Legal and regulatory compliance
• Billing and record keeping

All data is handled in line with UK GDPR and the Data Protection Act 2018.

19. NAPIT Inspections

As a NAPIT-registered contractor, our work may be inspected.

You agree to provide reasonable access where required for compliance purposes. We will provide you reasonable notice and no less than 14 days for this to take place, along with a clear outline on what to expect.

20. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

Version: 1.0

Effective Date: 20 July 2025

Last Reviewed: 05 February 2026

Notes: These Terms and Conditions may be updated from time to time. The version in force at the date of booking or deposit payment will apply.