Terms and Conditions

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1. Definitions

In these Terms & Conditions:

• “We”, “us”, “our” means Current Electrical North East Limited.
• “You”, “your”, “customer” means the person,  company, or organisation booking services from us.
• “Works” means the electrical services we have agreed to carry out.
• “Quote” means the written quotation we provide for the Works.
• “Deposit” means the payment required to  secure a booking.
• “Completion” means the point at which the agreed  works have been carried out and made safe for use.
• “Contract” means the agreement between you and us, made up of the Quote and these Terms & Conditions.

These Terms apply to all domestic and commercial customers unless we agree otherwise in writing.

2. About Us

We’re Current Electrical North East Limited, a professional electrical contractor providing domestic and commercial electrical services.

We’re registered in England and Wales under company number 16579891 and are a NAPIT-registered contractor [82780], meaning our work is independently assessed and must meet recognised industry standards.

All work is carried out by qualified electricians in line with:

• BS 7671 (IET Wiring Regulations)
• Electricity at Work Regulations
• Building Regulations Part P
• Relevant NAPIT requirements

3. Our Commitment

We’re committed to delivering electrical work that is safe, compliant, and carried out with care.

That means:

• Turning up when we say we will
• Communicating clearly and honestly
• Treating your home or workplace with respect
• Doing the job properly, without cutting corners

We aim to provide a straightforward, professional service and to deal with any questions or concerns fairly and reasonably.

4. What We Ask of You

To help everything run smoothly and safely, we ask that you:

• Provide safe, clear access at the agreed time
• Tell us about any known hazards (for example asbestos, restricted access, or previous electrical issues)
• Ensure the working area is reasonably clear and accessible.
• Make sure someone responsible is available if decisions or access are needed

If we attend site and cannot safely carry out the work, this may be treated as a late cancellation under Section 6.

5. Our Work & Standards

We will carry out the Works agreed with you, using reasonable care and skill.

If we identify additional issues, unsafe wiring, or work required for compliance, we will explain this and agree next steps before continuing - unless immediate action is required for safety.

6. Booking, Deposits & Cancellations

(Applies to all domestic and commercial customers)

Deposits & Booking Confirmation

• All jobs require a deposit to secure the  booking to be directly to the bank account – details are provided on the quotation.
• No work is confirmed until the deposit has been received.
• Deposits are non-refundable if you cancel your services with us.
• If we arrive to the premises and need to abandon the job due to safety concerns or no access, full payment is required.

Cancellations

• If you cancel with less than 48 hours’ notice,  you will be charged 100% of the quoted cost.
• This reflects time, preparation, materials, and engineer availability already committed.

Rescheduling

• One free reschedule is allowed if more than 48 hours’ notice is given.
• Any further reschedule requests will be considered reasonably and fairly on a case-by-case basis. Please note that we reserve the right to not reschedule if we do not deem your explanation to be reasonable.

7. What Happens Next (Our Customer Journey)

Once your Quote has been sent:

1. You review the Quote
2. You accept and sign
3. You pay the deposit as outlined on your quote.
4. Your job is confirmed

You will then receive:

• A confirmation text message
• A reminder text at least 24 hours before your appointment

8. Quotes & Pricing

• Quotes are valid for 7 days unless stated otherwise.
• Prices may change if hidden defects, unsafe installations, or regulatory issues are identified.
• Any changes will always be discussed before proceeding and a new quotation will be provided to be accepted and signed before going ahead.

9. Payment Terms

• The remaining balance is payable on Completion of the Works, unless agreed otherwise in writing.
• Payment is due immediately on Completion.
• An electronic receipt will be issued once payment  is received.

Late payment may result in statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (interest) Act 1998. If payment is not received within agreed terms, we reserve the right to issue a formal demand providing 7 days for payment. If payment is not received within this period, we reserve the right to commence legal proceedings to recover the outstanding balance, together with any applicable interest, compensation, and costs.

10. Materials & Ownership

Any materials we supply remain our property until paid for in full.

Once installed, risk passes to you, but ownership only transfers once payment has cleared.

11. Emergency & Safety-Critical Work

If we reasonably believe something is unsafe or could cause harm to people or property, we may need to act immediately to make it safe - even if we cannot contact you first.

Any emergency or safety-critical work will be charged at our normal rates, and we will explain what has been done and why.

12. Certification & Compliance

Where applicable, we will issue:

• Electrical Installation Certificates
• Minor Electrical Installation Works Certificates
• Building Control notifications via NAPIT
• This list is non-exhaustive

Certificates will be released once payment is received in full.

13. Our Guarantee

• Our workmanship is guaranteed for 12 months from Completion.
• This does not cover misuse, damage, third-party work, or existing wiring we did not install or alter.
• Manufacturer warranties apply to supplied products.

14. Complaints

If something isn’t right, we want to know about and to resolve it fairly.

Please contact us at: info@currentelectricalnortheast.co.uk

We’ll acknowledge your complaint and ask for reasonable time to investigate and respond.   If needed, and you have exhausted all of our internal complaint procedures this may be escalated to NAPIT and we are committed to comply with their internal complaints procedures.

15. Domestic & Business Customers

Domestic Customers

Your rights under the Consumer Rights Act 2015 are fully protected.

Business Customers

For business customers:

• Our liability is limited to the value of the Works carried out, as permitted by law
• We are not liable for indirect or consequential losses

16. Data Protection

We process personal data securely and only for:

• Providing services
• Issuing certification
• Legal and regulatory compliance
• Billing and record keeping

All data is handled in line with UK GDPR and the Data Protection Act 2018.

17. NAPIT Inspections

As a NAPIT-registered contractor, our work may be inspected.
You agree to provide reasonable access where required for compliance purposes. We will provide you reasonable notice and no less than 14 days’ for this to take place, along with a clear outline on what to expect.

18. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

Version: 1.0

Effective Date: 20 July 2025

Notes: These Terms and Conditions may be updated from time to time. The version in force at the date of booking or deposit payment will apply.